TERMS & CONDITIONS
OUR COMMITMENT TO YOU
Any information disclosed to us, or any of our employees or representatives will be kept in confidence. Any personal details and medical information will not be made available to third parties unless permission to do so is first sought and then granted by you.
Through the use of our professional judgement and experience, we will be suggesting certain lifestyle changes incorporating exercise that we strongly believe will align with and help you achieve your personal goals. If at any stage through our supervision you have specific requests, we again will use our professional judgement in looking to accommodate them.
We intend to work with you within the scope of our professional knowledge and competencies as a certified and suitably insured exercise professional. If throughout your time under our supervision we see it in your best interests to be referred to another health professional we will do so appropriately. For example; a Physio or Chiropractor.
We adhere to the Governments 'Staying COVID-19 Secure in 2020' Guidelines and have taken all necessary precautions with our cleaning procedures and social distancing to ensure our Clients remain safe.
YOUR COMMITMENT TO US
Disclosure of Information
You must disclose all health information as requested at our initial consultation to ensure we are fully informed of anything that may impact or alter how we work with you. You must keep us updated on any changes that may occur to your overall health. This includes all medical conditions; physical and mental, injuries, allergies, and medication that you may be prescribed. If necessary and if requested, you may need to seek clearance from your doctor before participating in the exercise programme we have suggested.
Acceptance of Potential Risks
For most, exercise is hugely beneficial; there however remains some element of risk that we require you to be aware of, acknowledge and for you to sign the informed consent and disclaimer that we have provided you with.
Rescheduling or Lateness
We appreciate that there are circumstances where you won't be able to make your pre-planned sessions due to holidays or prior engagements. Due to our sessions predominantly involving multiple Clients, the following policies apply;
One weeks prior notice is required for us to reschedule your session, if part of Small Group Training;
If less than one weeks notice is given, we will attempt to reschedule your session but cannot guarantee we will be able to do so;
Please do not arrive more than 10 minutes earlier for your session, as we will be cleaning and resetting the studio.
We expect all Client's to be on time to their sessions. A grace period of 10 minutes will be given but beyond this, you will not be admitted to the session and will be deducted the full session;
Any rescheduled sessions must be completed within the month. Sessions will not carry over to the next month.
Arrival for Session
Please do not arrive more than 10 minutes early for your session, as we will be cleaning and resetting the studio. We also request that indoor trainers are brought to the session to maintain cleanliness of the space.
We request that Clients do not attend their sessions if exhibiting symptoms of COVID-19 or feeling unwell. We will discuss rescheduling or freezing sessions should a quarantining period be required. All Clients will need to bring a sweat towel and water.
One Month Trial Period
Want to see if we are the right fit for you? Why not try us out for the first month, free of commitment. If you decide to no longer continue training with us, we will cancel your direct debit with no further commitment or payments required.
Once you've completed your trial period and have confirmed you wish to stay on, we ask that 30 days written notice is given for all cancellations and is sent to us via email, this can be done through the website contact form or directly to firstname.lastname@example.org. During your 30 days of notice one final payment will be due, you will then have full use of your current training package for the rest of that paying month.
If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to CoachedbyLA or its business, please contact email@example.com